Terms of Service

Welcome to Mr. Chickitos ("we", "our", "us"). By using our food ordering platform, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before placing any orders.

1. Acceptance of Terms

By accessing and using our platform, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to update these terms at any time, and your continued use constitutes acceptance of any changes.

2. Account Registration

To place orders on our platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3. Ordering and Payments

Order Placement

When you place an order through our platform, you are making an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Payment verification issues
• Incorrect pricing or information
• Fraud prevention

Pricing

All prices displayed on our platform are in Philippine Pesos (₱) and include applicable taxes unless otherwise stated. Prices are subject to change without notice. The final total will include the price of items, delivery fees, and any applicable service charges.

Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD): Pay cash upon receiving your order
• GCash: Pay securely through GCash
• Cash: Pay in-store for pickup orders

4. Delivery and Pickup

Delivery

We offer delivery services within our designated service areas. Delivery times are estimated and may vary based on:

• Order volume
• Traffic conditions
• Weather conditions
• Product preparation time

Pickup

For pickup orders, please arrive at our location at the designated time. We will hold your order for up to 30 minutes after the estimated pickup time. After that, we may cancel the order and release the items for other customers.

5. Cancellations and Refunds

Order Cancellation

You may cancel your order before it enters the preparation stage. Once preparation begins, we cannot accept cancellations. To cancel an order, please contact us immediately.

Refunds

Refunds are processed in the following cases:

• Order cancellation before preparation
• Incorrect or missing items
• Quality issues with the food
• System errors resulting in overcharging

Refunds will be processed through the original payment method within 3-5 business days.

6. Food Quality and Safety

We are committed to providing high-quality, safe food. Our food is prepared fresh daily using quality ingredients. However, please be aware that:

• We are not responsible for allergic reactions to our food
• We cannot guarantee that our food is free from allergens
• Please inform us of any allergies or dietary restrictions
• We recommend consuming our food immediately for best quality

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. User Responsibilities

By using our platform, you agree to:

• Provide truthful and accurate information
• Not use our services for any unlawful purpose
• Not interfere with the operation of our platform
• Respect the rights of our staff and other customers
• Pay for all orders you place

9. Termination

We reserve the right to suspend or terminate your account if you violate these terms. Reasons for termination include:

• Providing false information
• Repeated order cancellations
• Fraudulent activities
• Abusive behavior toward staff
• Violation of any applicable laws

10. Limitation of Liability

To the maximum extent permitted by law, Mr. Chickitos shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. We are not responsible for:

• Delivery delays beyond our control
• Food quality issues after consumption
• Third-party actions
• Technical issues with the platform

11. Governing Law

These terms are governed by the laws of the Philippines. Any disputes shall be resolved in the courts of the Philippines.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: chickitosm@gmail.com
• Phone: +63 (2) 8123 4567
• Address: Otod, San Fernando, Romblon