Privacy Policy

Mr. Chickitos ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food ordering platform.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Create an account on our platform
• Place an order for food delivery or pickup
• Subscribe to our newsletter or promotions
• Contact our customer support team
• Participate in surveys or promotions

Types of Information We Collect:

• Personal Identification: Name, email address, phone number, delivery address
• Payment Information: Payment method details (processed securely through our payment partners)
• Order History: Items ordered, order preferences, delivery instructions
• Device Information: IP address, browser type, device type
• Location Data: Delivery location and approximate location for service optimization

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your food orders
• Account Management: To create and maintain your account
• Communication: To send order confirmations, updates, and promotional offers
• Service Improvement: To analyze usage patterns and improve our services
• Customer Support: To respond to your inquiries and resolve issues
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party partners who assist in order delivery, payment processing, and customer support
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Remember your preferences and login status
• Understand how you interact with our website
• Show you relevant promotions and offers
• Improve website performance and usability

You can control cookie preferences through your browser settings. However, disabling cookies may affect some features of our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Access controls and authentication measures

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from promotional communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We securely delete or anonymize data when it is no longer needed.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: chickitosm@gmail.com
• Phone: +63 (2) 8123 4567
• Address: Otod, San Fernando, Romblon